Frequent Asked Questions
Information Center
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Tips on caring for your Beaded Jewelry!
Sadly all fashion jewelry is prone to tarnish and discoloration over time. Below are a few tips to help preserve your jewelry:
- To help reduce tarnishing, always wipe clean your jewelry after wearing
– Store in a plastic bag and if possible toss in a silica pack or piece of chalk to absorb moisture - Put jewelry on after applying lotion, perfume or hair spray
– Repeated exposure to the chemicals in beauty products can cause beads to lose shine and discolor metal - Remove jewelry before showering or swimming
– Dry you beaded jewelry as soon as possible and never store them wet - Wipe clean with a soft clean cloth after every use
- DO NOT USE jewelry cleaners on beads – it can be harsh and damage the beads
- Store in a plastic bag or jewelry box and keep in a cool dry place away from heat, moisture and direct sunlight
- Hang necklace and eyeglass chains on a hook, peg or store them flat to keep them from tangling
How to place an order
You can order all my handcrafted beaded jewelry and accessories via my Etsy Shop. All item puchase link will redirect you to the Etsy Product page.
I do not process orders on my website (TheJewelryOwl.com) or collect any contact or personal information.
Visit our Etsy Shop
How I ship your jewelry
US ORDERS
All items ship with USPS TRACKING and physically dropped off at a US Postal Office (within 1-2 days of order)
- You will receieve an email with tracking information when order has shipped
- Once an item has been received by the Postal Office, we at TheJewelryOwl and ETSY are not responsible for lost or damaged packages or delivery delays by the US Postal Service
- Re-shipping items will be shipped at the Buyer’s expense if item is returned due to an incorrect address provided at checkout
USPS does not guarantee delivery times for First Class or Priority Mail
- Standard Shipping – USPS (First Class Mail) – Expected delivery time 3 to 8 business days
- Rush Shipping (Upgrade) – USPS (Priority Mail) – Expected delivery time 2 to 3 business days
- Once the post office has accepted your package, you will need to file a claim with your local US Postal Office if your package is lost, stolen or packaged was damaged in transit.
- If your package is damaged in transit – it is important to take photo to include with your claim
INTERNATIONAL ORDERS
- We offer limited international shipping – Contact us for further information
- Orders are shipped with 3-5 business order
- Arrival time on international orders will vary due to final destination
- Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs
How to track your order?
Once we proces your order, you’ll get a notification email from Etsy.
It will include your:
- Expected Delivery Date
- Tracking Link
- Order Details & Confirmation number
- Your Shipping To Address
You can also track your order via your Purchases Order page on Etsy.
Payment Types
Secure Checkout via ETSY.COM
- Visa
- Mastercard
- Discover
- PayPal
- Klarna
- Etsy Gift Cards and Etsy Credits
Will I be charged sales tax on my order?
Sales Tax is collected on orders shipped to a VIRGINIA address.
ETSY may or may not collect Sales Tax for other states.
For additional information on Etsy Sales Tax policy, please refer to: How US State Sales Tax Applies to Etsy Orders
Your item will arrive wrapped in a purple tissue paper and shipped in a recyclable Eco BubbleMailer.
Your item will arrive in a custom gift box with tissue paper, ribbon and gift tag. Ships in a recyclable corrugated cardboard box.
Ready for gift giving.
Returns
- We accept returns for a full refund up to 14 days of purchase on most items 1
- Product must be returned in their original condition, including the original packaging
- Items damaged through normal wear or water do not qualify for a return or exchange
1 DUE TO HYGIENE REASONS EARRINGS ARE FINAL SALE ITEMS AND CANNOT BE RETURNED OR EXCHANGED
- All refunds will be refunded to the original payment method used when placing your order
- We are not responsible for lost item being returned (it is advisable you add tracking when shipping items back to ensure delivery returned)
- Buyer is responsible for the shipping costs for returning an item
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund
- Once your return is received and inspected, we will notify you that we have received your returned item and status of your refund.
Jewelry must be returned in its original condition, unworn and unaltered in any way.
I reserve the right to refuse a request if it does not comply with my policies… If your package is not accepted, it will be sent back to you and a refund will not be issued.
Exchanges
You can EXCHANGE unused, undamaged jewelry up to 14 days of purchase.
As our items are handcrafted and not mass produced, stock is limited. If you would like to exchange your purchase, please contact me and I will let you know if the item you desire is still available.
We will gladly hold your desired item for 2 weeks, if we have not received the original item back, we will release the desired item back to the shop so someone else may purchase.
Cancellations
* Please note: most order ship within 1-2 days after orders are placed.
If I have not shipped your order, order can be cancelled and funds will be returned to you.
If an order has already shipped:
- You can refuse package and mark “Return to Sender”. Once I have received the unopened package, I will issue you a full refund back to your original method of payment.
- If you opened the package, you will need to securely package and ship back to me. Upon receiving and inspecting package I will let you know when refund will be issued.
Repairs will be handled on a case by case basis and are subject to availability of materials and time of purchase!
* Please contact us BEFORE returning any item for repair.
What to do if your jewelry breaks?
- Collect all beads, charms, components, beading wire and put in a small plastic bag or envelop (close securely)
- Get in touch with us via your Etsy purchase order
– Click on the “Help with Order” and let us know which item needs repair
– Include a photo of broken item (including all parts collected) - I will let you know if materials are available and any related repair fees within 24 hrs.
Repairs within 2 months of purchase
Special care is taken in the construction of all my jewelry, and I understand mishaps do happen.
I will repair FREE OF CHARGE your jewelry if it breaks during normal wear within 2 months of purchase.
Repair turnaround time is usually 1 week upon receipt of your returned item
Return item to us via USPS with TRACKING
- We strongly recommend that you ship with delivery confirmation so you can track your package
- We are not responsible for lost items and cannot process the repair if we do not receive your item
- You will be notified once we have received your package
Buyers are responsible for the shipping costs incurred to send the product back to us.
Repairs after 60 days of purchase
After 60 days, there will be a FEE to repair and ship your item to you
Once you contact me, I will provide you with “an estimate” on possible repair cost. Repair fees vary based on the cost of material used to create each unique item. We will let you know if we have the necessary materials in stock to do the necessary repairs.
Cost of Repairs
- No missing beads or components
- Cost to replace only the beading wire $4.00 + Postage cost to mail item back to you
- If we need to replace any missing beads and/or components
- Cost will vary based on replacement parts and beading wire + Postage cost to mail back to you
- If we do not have the original beads in stock, we will do our best to substitute with similar beads (upon your approval)
Once I receive and review your item (and before I begin any repairs).
- I will let you know the final repair cost
- Once you approve “repair fees” – we will begin repair
- Repair turnaround time is usually 1 week upon receipt of your returned item
Return item to us via USPS with TRACKING
- We strongly recommend that you ship with delivery confirmation so you can track your package
- We are not responsible for lost items and cannot process the repair if we do not receive your item
- You will be notified once we have received your package
Buyers are responsible for the shipping costs incurred to send the product back to us.
Lost an earring?
Replacement Earrings
If materials are availabe we may be able to recreate your lost earrings.
- Get in touch with us via your Etsy purchase order
– Click on the “Help with Order” - We will reply with 24 hrs – and let you know if materials are available
Please note as there is always variation in bead color, you will be required to return the remaining earring so we may try and match color.
Replacement fee is 1/2 the original cost (plus cost of shipping).
Contact us to discuss availability.
Bracelet Size
Measure your wrist just below the wrist bone using a
flexible measuring tape, string, yarn or a strip of paper. snugly (but not
tightly).
Add ½” to 1”
inch to the measurement for a snug / comfortable fit
Add 1” – 1 ¼”
inch for a loose fit
* Bracelet size may vary ¼” – ½” depending on size of beads,
charms, medical tag length and clasp we use.
Earring Drop Length
We measure earrings from the top of the ear-wire to the bottom bead.
Necklace Length
When selecting a necklace length, it is important to understand we are all built differently, so a necklace will drape down your chest at different points.
There are two things to consider when selecting your necklace size:
Necklace drape length
Pendant length
To find your necklace size, take a soft measuring tape, or string and wrap it around your neck to the drape length you desire.
* All sizes are approximate. Length may vary ¼” – 1” inch due to size of beads, chains and clasps used.
